* Shipping Country: Only USA
Shipping Method: DHL express
Order less than $39.99 : $30
Order less than $40~$69.99 : $20
Order less than $70~$99.99 : $10
Order less than $100 : free shipping
Delivery time: 7~20 days
Saturday and Sunday deliveries are not offered.
If the goods returned arrive at the place of return within thirty (30) days,
NO RETURN ALLOWED EXCEPT SELECTED REASONS
- Merchandise must be returned within 30 days.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging.
- Footwear must include the original shoe box in its original condition.
Shoe box fees are charged or the return may be rejected when footwear is returned in a damaged shoe box, or without the original shoe box.
- Final Sale items may not be returned.
- Shipping and handling charges are not refundable.
- If you choose to ship your return via a different carrier, please secure the package and ship to RETURN ADDRESS.
- RETURN ADDRESS: STONEFEATHER Customer Center, 20 Enterprise Ave North, Secaucus, NJ 07094 USA
- Return must be requested through E-MAIL(firstname.lastname@example.org) within ten(10)days after the receipt of the goods.
The company shall not provide exchange services. If you want to exchange goods, you should return the prior goods and reorder new goods.
The conditions of goods are to be checked, and then the refunds are to be given within seven (7) business days.
In the event that the goods returned do not confirm to the company’s return policy, the company may request a customer to pay shipping costs and related costs. When returns are processed,
a notice will be send to the e-mail registered with a customer’s account. It may take additional time according to the credit card company or bank used by the customer.
All returns should be shipped to the same city of the country where orders are placed.